Refund & Cancellation Policy
Please read this policy carefully before making a booking or purchasing a subscription on PICKKITUP.
1. Scope
This policy applies to venue bookings made through the PICKKITUP app and to paid application subscriptions offered by Digitech Sports Private Limited ("PICKKITUP", "we", "us"). It does not apply to free features such as match organization, live scoring, stats tracking, or player/coach/venue discovery, which are provided at no cost and are not subject to any payment or refund.
2. No Refunds on Bookings
All venue bookings made through PICKKITUP are final. We do not issue refunds for bookings once they are confirmed, regardless of whether the booking is later cancelled, unused, or the venue is not visited. Please double-check the venue, date, time and slot details before confirming a booking.
3. No Refunds on Application Subscriptions
PICKKITUP may offer paid subscriptions that unlock additional features within the app. Subscription fees are non-refundable, including in cases of partial use, non-use, downgrade, or early cancellation of the subscription. Cancelling a subscription stops future renewal but does not entitle you to a refund for any amount already paid.
4. Cancelling a Booking or Subscription
You may cancel an upcoming booking or an active subscription at any time through the app or by contacting us. Cancelling a booking may be subject to the individual venue partner's own cancellation terms, but in all cases no refund will be issued by PICKKITUP for amounts already paid.
5. Exceptions
The only circumstance in which we will consider a refund is where you were charged in error or charged more than once for the same booking or subscription due to a technical fault. Such requests must be reported within 7 days of the charge.
6. How to Raise an Issue
If you believe you were charged in error, please contact us at pickkitupapp@gmail.com or through the Contact Us page with your booking or subscription details. We will review your request and respond within a reasonable time.
7. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated revision date.
8. Contact Us
For any questions about this policy, please contact us or email pickkitupapp@gmail.com.